Direct interface. Direct support. Mercury Payment Systems provides free expert support around the clock.
When problems happen, fast resolution can save the business day. MercuryLive™—our 24/7 customer and technical support service—is free and it’s live. Our friendly experts are here to take calls and answer emails regardless of the day and hour. We match our schedule to businesses that are open late at night, on weekends, or holidays to support seamless operations. So forget about banker's hours. Call us any time.
Customer service is a promise we keep. Our frontline customer service team quickly handles funding and processing requests, general service-related questions, and call routing. Through proactive monitoring of our MercuryLive team’s calls and performance, we continually identify and implement new processes to improve service toour merchants and POS partners.
When a merchant has technical problems, we help. We know POS technology. Our
experience with integrating our payment processing platform with hundreds of POS
systems gives us a distinct advantage when it comes to solving technical issues
quickly. We back up our technology—and the POS system—with expert technical
support. Our technical support team handles difficult funding requests, bulk
processing requests, and all POS, ECR, and terminal technical support
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